Quick help - our service numbers

Contact Person Germany
Michael Länge (Head of export)
+49 711 94350000 export@eltako.de

Technical Support +49 711 943500-25 technical-support@eltako.de
Monday-Thursday: 7:30 - 17:00 Friday: 7:30 - 16:00

Customer service with order processing +49 711 943500-01 export@eltako.de

All Contacts

Questions and answers

DALI

Can an operating device be in several groups?
Yes. Max. in 16 groups
Can I install the DALI bus together with the 230V power supply of the devices?

Yes

Can I mix DALI and DALI-2?

Basically, the same commands are used for DALI and DALI-2, so DALI-2 devices can be used in conventional systems without any problems.

How can the bus be assembled? Star, ring, tree …

Everything is allowed except a ring.

How long can a DALI line be?

Max. 300 m with a cross section of 1.5 mm²

How many groups are possible?

A maximum of 16 groups are possible in a DALI line.

How many operating devices are possible?

64 DALI operating devices are permitted in a DALI circuit.

What are operating devices?

DALI operating devices can e.g. B. LED drivers with an integrated DALI interface.

What are scenes?

A scene defines a specific state for each operating device (dimming value, colour temperature, colour depending on the device type).

What is a DALI group?

A group is a combination of several operating devices that are controlled together via the group address.

What is Broadcast?

Broadcast are simple telegrams that distribute the command equally to all participants.

What is DALI-2?

DALI-2 is a new standard available since November 2014. DALI-2 is intended to eliminate ambiguities in the existing standard and ensure better interoperability between devices from different manufacturers.

What is DALI?

DALI stands for Digital Addressable Lighting Interface and means that DALI lights can be addressed and controlled individually.

What is single/multimaster?

Single master means that in a DALI system there is only one master that sends the commands to the slaves (operating devices). Multimaster means that active communication is permitted for several participants on one line. Something like this will e.g. B. needed for buttons, motion detectors, smartphones or similar.

What power do operating devices require?

Max. 2mA.

What voltage do the equipment require?

The DALI standard states that the voltage range must be between 9.5 and 22 volts.

Which components do I need for DALI?

The simplest DALI system consists of a DALI bus supply, a DALI operating device, for example an LED driver.

ESB62-IP

An incorrect percentage is displayed in the Apple Home app.

Let the ESB62-IP move from the bottom to the top to calibrate it automatically.

Can a switch be connected to the control inputs instead of a pushbutton that may be mounted in front of it?

Yes, it is possible.

Can the control input on the ESB62-IP be prioritised?

This is not yet possible.

The direction of movement of the ESB62-IP is not displayed correctly in the Apple Home app.

Make sure that the switching outputs of the ESB62-IP are connected the right way up.

ESB64NP-IPM

Can I also control 24 V DC motors, such as those for roof windows, with the ESB64NP-IPM?

Yes, this is possible in combination with an ELTAKO DCM12-UC.

To the product

Can I also use the ESB64NP-IPM to control external venetian blinds with slats via Matter?

Yes, GS4 mode must be activated in the ELTAKO Connect app and the slat function must be activated and configured .

Can I expand the functionality of the ESB64NP-IPM?

Yes, with the EnOcean Adapter EOA64, EnOcean sensors can be directly linked to the ESB64NP-IPM and forwarded to Matter.

I cannot move my shading element to intermediate positions (e.g., 50%) via Matter.

Please make sure that the run time has been set correctly in the ELTAKO Connect app.

ESR62-IP

Can this also be used to switch low voltages (e.g. 12V) without any problems?

Yes, this is possible with the ESR62PF. The contact here is potential-free.

EUD12NPN-BT/600W-230V

Can the configuration be transferred to other dimmers?Kann die Konfiguration auch auf andere Dimmer übertragen werden?

Yes, the ELTAKO Connect app allows you to read out the configuration and transfer it to other devices.

How can the dimmer be configured?

The configuration can be conveniently carried out using the ELTAKO Connect app. Simply download the app from the store and connect it to the device.

How can times be set?

The configuration can be conveniently carried out using the ELTAKO Connect app. Simply download the app from the store and connect it to the device.

How many load modules can be connected to the dimmer?

A maximum of nine LUD12-230V modules can be operated with one EUD12NPN-BT/600W-230V. However, this depends on the wiring of the installation. Further information, including wiring diagrams, can be found in the operating instructions for the LUD12-230V.

What is the maximum load capacity of the dimmer?

The dimmer can handle a maximum load of 600 W. The load capacity can be increased using additional load modules. For this purpose, LUD12-230V load modules are required.

What is the purpose of the BM input?Wofür ist der Eingang BM?

In addition to a pushbutton, a motion detector can also be connected to this input. This allows you to automatically switch the light on when movement is detected and off again after a set time.

Which types of lamps can the dimmer control?

The EUD12NPN-BT/600W-230V is a universal dimmer. It can dim conventional incandescent lamps, inductive loads (L-loads), and, of course, electronic loads such as LEDs and dimmable electronic ballasts.

EUD62-IP

The connected pushbutton on the EUD is pressed and nothing happens.

Try a long press of the pushbutton. Maybe the minimum brightness is set too low. You can increase the minimum brightness via the Eltako Connect app.

EUD62NPN-IPM/110-240V

Can I always use the included Matter QR code to pair the Matter device?

No, the Matter QR code can only be used for pairing in the first ecosystem, e.g. Apple Home. If another ecosystem is to be added, a new QR code or numeric code must be generated from the ecosystem that has already paired.

Can I use Matter devices with multiple ecosystems at the same time?

Yes, this is possible in principle. Parents can control the Matter device via the Apple Home app with an iPhone, for example, and children can control it via the Amazon Alexa app with an Android device.

Do I need internet access to use Matter?

No, Matter devices can be used without internet access.

How long do I have to pair my Matter device via the QR code during the initial commissioning?

After your Matter device has been powered, you have 15 minutes to complete the initial start-up.

You’ll then need to briefly unplug and reconnect the Matter device to pair the device.

What do I do if the Matter device cannot be paired?

Try resetting the device to factory settings. Please refer to the user manual of your Matter device.

What do I need to control a device via Matter?

To control a device via Matter, you’ll need a matching Matter controller.

Depending on the ecosystem, there are different Matter controllers, in the case of Apple Home, for example, this is a HomePod mini.

Products

Where can I purchase Eltako products?

Specialist companies can purchase Eltako products from electrical wholesalers. As an end user, please contact your trusted electrician.

Series 62-IP

Device shows “not available” in Apple Home.

Make sure you are on the correct WLAN.

Does the Eltako Connect app communicate directly with the series 62-IP for configuration (no additional module is required)?

The Eltako Connect app can communicate directly with the series 62-IP via WLAN. However, we recommend using a WLAN router/access point; this is mandatory for Apple HomeKit, for example.

I wanted to do a factory reset with the local button, but nothing happens / the device just restarts.

Make sure the device has not been switched on for longer than 5 minutes. The feature will be disabled 5 minutes after startup for security reasons. Alternatively, try a factory reset by interrupting the mains voltage or using the Eltako Connect app.

Is Apple Home required to control the series 62-IP via Apple devices?

Yes, Apple Home is required. The Eltako Connect app is only used for configuration. In addition, control via REST API is possible.

The device doesn’t get the latest firmware version, even though I know there is an update from Eltako.

Make sure the device is connected to the internet. If you are sure that the update has been released for more than 12 hours, the device should have already downloaded the update. Make sure the product is in an inactive state (e.g. relay output off) for a few seconds so that it can restart.

What differentiates the series 64 from the series 62-IP?

The series 64 will also have an EnOcean radio module.

What to do if the series 62-IP cannot be taught in?

Check your WLAN settings. Communication between devices may be prohibited in your WLAN. This is often the case, for example, in guest WLANs.

What to do if the series 62-IP still cannot be taught in?

Check your WLAN settings. Communication between devices may be prohibited in your WLAN. This is often the case, for example, in guest WLANs.

Series 64

How do I configure the series 64?

Via the ELTAKO Connect app.

Is the entire EnOcean wireless switch always forwarded to Matter?

No, each button can be configured separately. For example, the upper button can directly control the actuator without Matter, while the lower button is forwarded to Matter.

Is the series 64 a Matter gateway?

Yes, the series 64 acts as a Matter gateway and can, in addition to its core functions such as switching or dimming, forward wired button inputs and learned EnOcean wireless switches to Matter.

What button press options are available through Matter?

If supported by the respective ecosystem, single, double, and long presses can be configured differently.

Which EnOcean device types are supported by the EnOcean adapter EOA64?

Currently, up to 30 EnOcean wireless switches are supported.

Service

Where can I find the Eltako engraving service?

At Downloads you will find a selection of engraving templates. You can also order individual engravings.

Smart Home

How does a smart home work?

A smart home typically consists of several elements. These include actuators such as radiator controllers, lamps, shutters, blinds and ventilation systems, which can be easily integrated into a smart home.
Input devices so that even a short click on a switch is enough or, of course, tapping on the smartphone. Essential functions in the room, such as switching lights on and off, are always available in the form of a button on the wall.
In addition, sensors which are required, for example, to measure room temperatures or the weather and give a signal as to whether doors and windows are open or closed. In combination with a Smart Home control panel (Eltako Safe, wibutler, mediola), these two components form the heart of a Smart Home.
Last but not least, the networking, which brings all the strands of the system together to form the safe, so that all the components can talk to each other and be controlled.

What is a smart home?

New buildings and core-renovated old buildings should be economical, sustainable, energy-efficient, comfortable and usable in the long term.
We try to cover this demand with our products and solutions. It is important for us that they interact intelligently, intuitively and safely.
The goal is for your smart home to think like you, know about your needs, and act in accordance with season, weather, presence, and lifestyle.
Over 1001 possibilities, such as the right lighting mood for the atmosphere.
We create for you a comfortable lifestyle without equal.

SU62PF-BT/UC

Can the timer be manually overridden?

Yes, with a connected push button, the contact can be switched on and off at any time. The switching programs are not affected by this.

Does the time need to be reset after a power outage?

The device has a reserve power of approximately 7 days. During this period, the time does not need to be reset. The configuration is, of course, permanently saved.

How can the SU62PF-BT/UC be configured?

The SU62PF-BT/UC can be conveniently configured using the ELTAKO Connect app. The app is available for download in the App Store for both Android and Apple devices.

What loads can be controlled with the timer?

The device has a 10A / 230V contact and can control loads such as incandescent lamps up to 2000W and LED lights up to a maximum of 200W.

What voltage can the SU62PF-BT/UC operate with?

The SU62PF-BT/UC can operate with 12-230V AC or DC.

Surge protection device

Can devices also be protected by simply unplugging the plugs from the power, telephone and antenna cables?

As a rule, yes. The most common damage is caused by conducted power surges. So if the line is interrupted, by pulling the plug, the interference cannot penetrate the end device.

However, you have to consistently pull all plugs, e.g. power and antenna plugs on a TV.

However, this is not a permanent method of protection, because thunderstorms will certainly occur at night or in the absence of the residents.

And last but not least: In the event of a direct or nearby lightning strike, serious damage to and in the building must be expected in buildings without protective measures.

Does it make sense to use only “surge plugs” on the devices?

All about Type 3 Surge Protectors

These surge protection devices (type 3 surge protection device) used to be referred to as fine protection. It is important to know that these are usually used in third place as part of a graduated protection concept. Their scope of protection is thus limited, although a little protection is of course better than none at all.

They are available in different versions, e.g. electricity and telephone line combined.

These protective devices are available in different designs, e.g. as sockets. These devices are often in use in offices. Devices that are plugged directly into an existing socket (such as a timer) are also common. Anyone can insert these devices into a socket themselves and connect the device to be protected to it. Obvious cheap products must be strongly discouraged: These devices often do not meet the strict VDE guidelines and thus do not achieve the desired protection goal. Fire development was also reported in the event of improper use.

Consumers should therefore purchase protective devices from specialist retailers and use products from well-known manufacturers that guarantee compliance with the DIN EN 61643-11 standard.

Type 3 surge arresters are available from about 30 euros per device.

Does the overvoltage come into the house even if the cables to the house are in the underground?

Yes. It is typical that lightning strikes somewhere and the lightning current looks for all possible paths towards “earth”. Some of it often flows into the electricity and telephone network and damages the surrounding connected devices. There are investigations according to which telephone systems were damaged by a lightning strike even 3 km away.

How does the overvoltage get into the building?

In principle, there are two possibilities:

  • via a strong electromagnetic field, e.g. in the event of a direct lightning strike. This is actually only important for very sensitive electronic devices; corresponding (EMC) protection measures are mainly used in industry.
  • via metal cables.
    This concerns conducted interference, meaning that ALL lines entering a building must be considered: electricity, telephone, broadband, water, etc. These lines must be connected to the central “ground” (main equipotential bonding) at the building’s entry point. Live conductors carrying voltage (telephone, electricity, broadband cable, etc.) must be equipped with surge protection devices. These protective devices create a brief short circuit to ground for surges.
How to protect devices from overvoltage?

Not all overvoltages are the same. It is clear that in the vicinity of a direct lightning strike, much higher surges occur than in the distance. In addition to the overvoltage, lightning currents can also flow on a line.

In the case of (conducted) disturbances, a distinction must be made between high-energy disturbances, e.g. due to a direct or nearby lightning strike, and low-energy disturbances, e.g. distant lightning strikes or switchovers in the power grid. A distinction must also be made between the devices to be protected: There are electrical and electronic devices that are inherently more sensitive, such as computers, televisions, telephone systems.

Therefore, the three-stage protection concept with SPD Surge Protective Device (SPD) applies in general:

  • So-called lightning arresters (SPD type 1) protect against high-energy disturbances and high overvoltages. These prevent the penetration of lightning (partial) currents into the building via the cable to be protected. However, overvoltages still occur.
  • Surge arresters are used against overvoltages (SPD type 2). These reduce the interference voltage to a generally sufficiently low level.
  • For particularly sensitive devices, special surge arresters (SPD Type 3) are used, which reduce the interference voltage even further.
Lightning Currents

Lightning currents are always used when lightning strikes directly into or near the building. After the impact, lightning currents seek all possible paths towards the earth; they also typically spread into the earth via metal pipes. It is known from analyses of damage reports that damage to electrical equipment that is connected to the electricity or telephone network, for example, can occur up to 3 km away from the actual lightning strike.

The special feature of lightning currents is the high energy content: If the current is high enough, i.e.
in the vicinity of the impact site, fire can develop in the presence of flammable material and oxygen. Overvoltages, on the other hand, are different: the currents that occur are low, as is the energy.
Sensitive electrical and electronic equipment is disrupted or destroyed; however, there is usually no fire development.

Lightning protection system

The task of a lightning protection system is to protect a building and the people in it from lightning effects. In addition, a modern lightning protection system also protects the technology from overvoltages. It consists of

  • External lightning protection
    External lightning protection protects a building by the arresting devices absorbing direct lightning strikes and introducing the lightning current via the conductors (not to be confused with lightning arresters) into the earthing system in the ground. External lightning protection does not prevent the lightning from hitting the building, but offers the lightning a metal connection at the preferred points of impact, which is able to transport the lightning current towards the earth permanently and without danger to people and the object to be protected. This prevents direct lightning strikes into people.
  • Internal lightning protection
    An essential component is lightning protection equipotential bonding. All metal pipe installations and all cable installations (electricity, DSL, cable TV, SATTV, etc.) are connected to each other and to the main grounding rail, if necessary with SPDs type 1. This prevents voltage differences and the associated lightning flashovers in the building with subsequent fire and personal hazard. This lightning protection equipotential bonding goes beyond protective equipotential bonding according to DIN VDE 0100-410 and DIN VDE 0100-540 (surge protection).
  • Überspannungsschutz
    Wenn der Innere Blitzschutz auch einen Schutz der Kabel-Installationen und der daran
    angeschlossenen Geräte übernehmen soll, spricht man vom Überspannungsschutz. Durch
    Überspannungsschutzgeräte (SPDs Typ 2) in den Verteilern für die Energietechnik und den
    Übergabe- und/oder Speisepunkten der informationstechnischen Systeme wird die
    auftretende Überspannung auf ein für die Endgeräte ungefährliche Werte begrenzt. Bei
    Leitungslängen größer etwa 5 m sind weitere Ableiter (SPDs Typ 3) unmittelbar am
    Endgerät für einen vollständigen Schutz erforderlich.

Surge protection can therefore be seen as part of lightning protection, but it can also be set up independently as basic protection for electrical installations and personal protection.

Surges

Surges, on the other hand, are different: the currents involved are low, as is the energy. Sensitive electrical and electronic equipment may be disrupted or destroyed; however, fires generally do not occur.

What does overvoltage cause in the device?

The overvoltage damages or destroys the connected electronic components. In extreme cases, the destructive effect can even cause explosion and fire of the device.

In addition, the installations as a whole are at risk: In the event of very high overvoltages, a short circuit takes place in the cables and distributors; the insulation is destroyed, and a fire may occur. In any case, the system is defective and must be repaired at great expense.

What is overvoltage?

In the home power grid, the mains voltage is usually 230 V. Higher voltages can occur due to switching operations by the electricity suppliers or in the event of nearby lightning strikes, which cause damage to sensitive electrical and electronic equipment.

Whether and what damage occurs depends not only on the amount of the overvoltage, but also on the duration as well as on the “curve shape” (e.g. steep voltage increase). Overvoltages due to nearby lightning strikes are particularly dangerous, because lightning (partial) currents enter the house via the power supply network and can cause considerable damage there.

What is the difference between surge protection and lightning protection?

The difference between surge protection and lightning protection is that a high voltage is assumed to be the primary cause of damage in surge protection, while a high current is assumed to be the primary cause of damage in lightning protection.

When must and when should surge protection be installed?

Surge protection has been considered a necessary part of the electrical system in Germany since December 2018 (for planning since October 2016) – see the following article.

Since then, it has had to be installed in new buildings. For older buildings, surge protection is not mandatory. Nevertheless, it is highly advisable to have a
Surge protection. This is because today’s households use a large number of high-quality electrical devices that are connected to the power grid, such as televisions, stoves, routers/telephone systems.

Almost all devices contain electronics that can easily break in the event of overvoltages.

When should a lightning protection system be installed?

In conventional residential buildings, the installation of a lightning protection system is not mandatory. Then it is the choice of the owner.The decisive factor is the need for security. As an example, I would like to cite the car, in which a large number of protective devices are now available as standard or optionally installed.

  • For many, the worst event is a collision. These people attach importance to airbags. They may even allow more airbags to be installed than are provided for as standard.
  • Another group of people has problems with parking and is therefore calling for an extended parking aid with sensors and camera.

The user can use the various protective devices and combine them with each other. The same applies to lightning protection:

  • A person is terribly afraid of the consequences of a direct lightning strike (fire, explosion); this is where external lightning protection helps.
  • Another person has a high-quality hi-fi system or has spent many hours installing special computer programs – in this case, internal lightning protection including surge protection is advisable.
  • Others want all-round protection. This is achieved by a lightning protection system consisting of the outer lightning protection and the inner lightning protection including surge protection.
  • In any case, surge protection should be installed – this is mandatory for new buildings in Germany from October 2016.

These considerations apply to both homeowners and tenants, although the scope of influence for a tenant is naturally limited. They can only implement measures that are possible within their own living space.

Where are surge protection devices installed?

Who carries out the installation? How much does it cost?

In the power grid, lightning arresters (SPD type 1) are usually used in the main distribution (meter cabinet). This means that the entire downstream system is roughly protected.

Surge arresters (SPD type 2) are also installed in the electrical distribution cabinet. Modern combination arresters are often used in which lightning current and surge arresters are already integrated. These cost approximately. 800 euros, a surge protector alone is for about 250 euros. SPDs Type 1 and Type 2 are installed by a qualified electrician.

Special surge arresters for sensitive electronic devices (SPD type 3) are usually devices that are plugged into a socket (socket with earthing connection); see question below.
In principle, anyone can buy and install these protective devices.

Why does overvoltage come into the house at all? Because old, but also modern houses are often not sufficiently grounded?

If all metal cables are grounded, namely at the entrance to the building, no overvoltage can enter the house. However, the power line, which is energised, cannot simply be “grounded” because then a short circuit is created and the mains voltage in the building collapses. For these “active” conductors, there are surge protection devices that perform short-term grounding in the event of an overvoltage and otherwise allow the line to operate properly.

By the way, this connection of all metal cables with each other and with the earth is called lightning protection equipotential bonding.

Technical information

Where can I find operating instructions and other technical information about my products?

Operating instructions and technical information can be found on the respective product page, as well as in the “Download” section.
You are also welcome to download our catalogue or order it home free of charge.

Who is my contact for technical questions about Eltako products?

Your general contact for Eltako products is the technical service hotline.
They will provide you with expert assistance in proper planning, installation and in the event of malfunctions.
If you have any questions specifically about Professional Smart Home products, further contacts are available.

WMS

Can several evaluation units be connected to the WMS weather data multisensor?

Up to 64 MSR12-UC, FWG14MS or FWS61-24V DC evaluation units can be connected to the weather data multisensor in order to evaluate a WMS multiple times.

How can you analyse the weather data?

With the MSR12-UC, switching commands can be generated directly via threshold values. This allows shading systems, for example, to be controlled with our EGS12 and EGS61 group switches. It can also be used for other applications, such as outdoor lighting controlled by the twilight.

With the FWG14MS or FWS61-24C DC, the data can be transmitted directly to actuators from the series 14 and 71. The weather data for shading control, for example, is then taken into account in the actuators depending on the application. For more complex solutions, the weather data can be visualised in controllers and linked to logics.

How is the WMS weather data multisensor connected?

How should the WMS weather data multisensor be installed?

You can find the installation instructions in our instruction manual.

What power supply do I need for the WMS weather data multisensor?

A power supply unit WNT15- 24VDC/24W or WNT61-24VDC/10W is required for the power supply including heating of the rain sensor

Which connection cable should I lay to the WMS weather data multisensor?

The connection is made using standard telephone cable (J-Y(ST)Y 2 × 2 × 0.8)

Which data does the weather data multi-sensor provide?

The weather station records brightness from three directions (0…99,000 lux), wind (0…35 m/s), rain and temperature (-40…+80°C)

ZGW16WL-IP

Can I also forward the electricity meter values to other systems or integrate them there?

Yes, the electricity meter values can also be forwarded or integrated via REST-API or MQTT.

Can I also operate several power meters, each with a separate ZGW16WL-IP?

Yes, several ZGW16WL-IP can also be used in the ELTAKO Connect app.

How can I display the current electricity meter values and the historical data?

The data can be displayed via the ELTAKO Connect app or the web interface of the ZGW16WL-IP.

How long is the historical data stored on the ZGW16WL-IP?

The data is stored on the ZGW16WL-IP for up to three years.

Which power meters can I use with the ZGW16WL-IP?

Only ELTAKO Modbus power meters, such as the DSZ15DZMOD, can be used.