Quick help - our service numbers

Contact Person Germany (Michael Länge, Head of export) +49 (0)711 94350000 export@eltako.de

Technical Support +49 (0)711 94350025 technical-support@eltako.de Monday-Thursday: 7:30 - 17:00 Friday: 7:30 - 16:00

Customer service with order processing +49 (0)711 943 500 01 export@eltako.de

All Contacts

Privacy policy

1. General
We take the protection of your data very seriously and adhere to the Data Protection Act (Federal Data Protection Act, BDSG and General Data Protection Regulation GDPR). Personal data is only stored on this website to the technically necessary extent. In no case will the data collected be sold or passed on to third parties for any other reason. If you have the option of entering personal data (e.g., your email address or your name and address) on our homepage, you, as a user, provide this data voluntarily. Personal data that you enter in forms are transmitted in encrypted form.
The following information provides an overview of what happens to your data when you visit our website. When you use this website, various personal data is collected. Personal data is data with which you can be personally identified.

2. Note on the responsible body
The person responsible for data processing on this website is specified in the imprint of this website.
The responsible body is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

3. Data processing on our website
Storage of access data in server log files
You can visit our website without providing any personal information. We only store access data in so-called server log files, such as the name of the requested file, the date and time of the request, the amount of data transferred, and the requesting provider. This data is evaluated exclusively to ensure a trouble-free operation of the site, improve our offer, and do not allow us to draw any conclusions about your person.

Data collection for establishing contact
We collect personal data if you voluntarily provide it when you contact us (e.g., email). The data that is collected depends on the content of your email. We only use the data you provide to process your inquiries. After your inquiries have been fully processed, your data will be blocked for further use and deleted after the tax and commercial retention periods have expired, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is legally permitted and which we will inform you about below.

a. Processed data
Each time you visit our website, the system automatically collects data and information from the computer system of the calling computer. The following data is collected:
• Browser type and browser version
• the operating system used
• Website from which the user’s system accessed our website
• Websites that are accessed by the user’s system via our website
• Host name of the accessing computer
• Time of the server request
• IP address

The data mentioned above is stored in the so-called log files of our system. A processing of this data together with other user personal data does not take place.

b. Purposes of processing data
The temporary storage of the data is necessary to use the website. The data is stored in log files to ensure the website’s functionality, optimize the website, and ensure the security of our system. An evaluation of the data does not take place.

c. Legal basis
The legal basis for data processing is stated in Art. 6 1 lit. f DSGVO. The purposes mentioned above also represent our legitimate interests within the meaning of Art. 6. 1 lit. f GDPR in data processing.

d. Transfer to third parties
The personal data processed on this website will not be passed on to third parties.

e. Data deletion and storage duration
The personal data will be deleted or blocked as soon as the purpose of storage no longer applies.
The data is stored in log files for a maximum of 7 days. Storage beyond this is possible. In this case, the users’ IP addresses are deleted or alienated so that they can no longer be assigned to the accessing client.

f. Right of objection and cancellation
The processing of the data mentioned above is necessary for the provision of the website. Therefore there is no right of objection in this regard.

4. Cookies
Some websites use so-called cookies. Cookies serve to make our offer more user-friendly, more effective, and safer. Cookies are small text files that are stored on the user’s computer and that the user’s browser saves.
We use cookies to make our website more user-friendly. Some website elements make it necessary for the browser to be identified after switching pages.
Some of the cookies we use are deleted again at the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). You can change your browser’s settings to be informed about the cookies and decide whether to accept them or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be restricted.

Legal basis
The legal basis for the use of cookies is Art. 6 Para. 1 lit. f DSGVO.

Purpose of data processing
The purpose of using cookies is to simplify the use of the website. For the following functions of the website, it is necessary to recognise the visitor through the use of cookies:

Use of Google (Universal) Analytics for web analysis
This website uses Google (Universal) Analytics, a web analysis service from Google Inc. (www.google.de). Google (Universal) Analytics uses methods that enable your use of the website to be analyzed, such as so-called “cookies,” text files that are stored on your computer. The information generated about your use of this website is usually transferred and stored at a Google server in the USA. By activating the IP anonymisation on this website, the IP address is shortened before transmission within the European Union member states or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and shortened in exceptional cases The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You can prevent Google from collecting the data generated by the cookies and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: tools.google.com/dlpage/gaoptout
As an alternative to the browser plug-in, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie will be stored on your device. If you delete your cookies, you will have to click the link again.
The above-mentioned purposes of data processing also represent our legitimate interest within the meaning of Art. 6 Para. 1 lit. f. DSGVO dar.
Duration of storage, the possibility of objection, and removal
Cookies are stored on the computer of the website user, and data are transmitted from there to our system. The user has control over the use of cookies. The transmission of cookies can be deactivated or restricted in the Internet browser settings. Saved cookies can be deleted. If cookies are deleted, parts of the website may no longer be used without restriction.

Use of Google Maps
Our website may use Google Maps to display maps and to create directions. Google Maps is operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. When you visit the website, Google receives information that you have accessed the corresponding page on our homepage. This also happens regardless of whether you have a Google account and are logged in to it. If you are logged in to a Google account while using the homepage, the data will be assigned directly to your account. If you do not want this, you have to log out before using our homepage. By using Google Maps, you consent to collecting, processing, and using the automatically collected data and the data you have entered by Google. The terms of use for Google Maps can be found under Terms of Use. Further information on data protection at Google can be found under Transparency and Choices and Data Protection Regulations.

Use of social networks (Facebook, Twitter, Google+, Xing, LinkedIn, WhatsApp)
Plugins of social networks such as Facebook, Twitter, Google+, Xing, WhatsApp, or LinkedIn may be integrated into our pages. You can recognize the plugins by the logos and buttons of the networks on our site. When you visit our website, a connection is established between your browser and the social network server via the respective plugin. These networks receive the information that you have visited our site with your IP address. As soon as you use the social networks buttons while you are logged into your account, you can link the content of our pages to your user profile. This enables the social network to assign your visit to our website to your user account. As the provider of the website, we would like to point out that we have no knowledge of the content of the data transmitted or its use by the providers of the social networks. You can find further information on this in the data protection declaration of the respective social networks. If you do not want your visit to be assigned to your user account, please log out of your social network.

Our website may use plugins from YouTube, which Google operates. The website operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers will be established. The YouTube server is informed which of our pages you have visited. If you are logged into your Google / YouTube account, you enable Google / YouTube to assign your visit to our homepage directly to your account. You can prevent this by logging out of your account before visiting our homepage. Further information on the handling of user data can be found in YouTube’s data protection declaration

5. Newsletter
We may also offer you to register for a newsletter via our website. The registration for the newsletter takes place in the double opt-in procedure. As soon as you have registered with an e-mail address, a confirmation e-mail will be sent to this address. The Registration is only complete when you click on the confirmation link in this e-mail. Otherwise, the registration will expire, and the data will be deleted. After confirmation, your specified e-mail address will be saved to send the newsletter. You can withdraw your registration to receive the newsletter at any time and unsubscribe from the newsletter. You can send us your revocation by clicking on the unsubscribe link in the newsletter or by sending a message by e-mail.

6. Contact form
You can use the contact form provided on the website to contact us. A valid e-mail address is required to be able to answer your request. If you send us a message using the contact form, we will save the data you have provided (e.g. your e-mail address, your name, and telephone number if applicable) to contact you. If storage is no longer required, we will delete the personal data collected. The legal basis for this data processing is Art. 6 Para. 1 p. 1 lit. f DSGVO.

7. Rights of the data subject

a. Revocation of consent to data processing
Many data processing operations are only possible with your consent. You can revoke your consent at any time. An informal e-mail to us is sufficient. The legality of the data processing before the revocation remains unaffected by the revocation.

b. Right of appeal to the competent supervisory authority
In the event of violations of data protection law, the person concerned has the right to file a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is generally the state data protection officer of the federal state our company is based on. A list of data protection officers and their contact details can be found at the following link:

c. Information, blocking, deletion, correction, restriction of data processing
Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, their origin and recipient, the purpose of the data processing, and, if necessary, a right to correction, blocking, or deletion of this data and the restriction of the processing. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of personal data.

d. Right to data portability

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or a third party in a standard, machine-readable format. If you request the direct transfer of the data to another person responsible, this will only be done if technically feasible.

8. SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the website operator, this site uses an SSL or TLS encryption. You can recognize an encrypted connection because the address line of the browser changes from “http: //” to “https: //” and by the lock symbol in your browser line.
If the SSL or TLS encryption is activated, third parties cannot read the data you transmit to us.

9. Objection to advertising mails
We hereby object to using the contact data published in the context of the imprint obligation for sending unsolicited advertising and information materials. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam e-mails.

10. Data protection officer
We have appointed a data protection officer.
Who can be reached at: datenschutz[at]eltako.de

11. Changes to this data protection declaration
We reserve the right to change this data protection declaration as our website is updated. Please visit this website regularly and look at the current data protection declaration. This data protection declaration was last updated on May 16, 2018.

12. Disclaimer
Despite careful content control, we have no liability for the content of external links. The operators themselves are solely responsible for the content of the linked pages.

13. Copyright / image sources
Pictures: fotolia.com, own pictures, other sources are named on the picture. All texts and images are protected by copyright and may not be used without consent.

14. Consent to raffles in accordance with DSGVO
Eltako GmbH processes your personal data (last name, first name, e-mail address, date of birth) to draw and notify the winners and, if appropriate, for advertising purposes.

If you are not yet 16 years old, you must have the consent of your parents/guardians. In this case, please contact us directly. In this case, you cannot give legally valid consent yourself. By voluntarily participating in the competition, you confirm that if you win, we may mention you by name (in the story or a post) on our social media platforms (Instagram, Facebook, or other).

If you win, we will also contact you privately to receive your data, including your full name and address. By entering your data, you confirm that you have taken part in the raffle voluntarily and, if necessary, would like to receive the marketing materials mentioned above in the future to the address given below and that you are the same person who sent them. To send you the prize, we will hand over your data to the customer service and dispatch department of Eltako GmbH.

There is no other transmission, e.g., to other countries. Your data will only be stored for as long as it is necessary to process the raffle or for as long as you wish our marketing materials to be sent. You have the right to information, correction, deletion, restriction of processing, a right to object, a right to data portability, and a right to withdraw your consent. If you withdraw your consent, you will no longer receive further marketing information from us. In these cases, it is best to contact us via email at info[at]eltako.de.

The raffle is in no way sponsored, supported, or organized by Instagram. Eltako GmbH is the only contact person and person responsible.
Eltako GmbH reserves the right not to give away selected products. The voucher is not transferable and cannot be paid out.
The Eltako GmbH competition occurs under the European General Data Protection Regulation GDPR.

Status: April 2020