Quick help - our service numbers

Contact Person Germany
Michael Länge (Head of export)
+49 711 94350000 export@eltako.de

Technical Support +49 711 943500-25 technical-support@eltako.de
Monday-Thursday: 7:30 - 17:00 Friday: 7:30 - 16:00

Customer service with order processing +49 711 943500-01 export@eltako.de

All Contacts

The device doesn’t get the latest firmware version, even though I know there is an update from Eltako.

Make sure the device is connected to the internet. If you are sure that the update has been released for more than 12 hours, the device should have already downloaded the update. Make sure the product is in an inactive state (e.g. relay output off) for a few seconds so that it can restart.