Quick help - our service numbers

Contact Person Germany
Michael Länge (Head of export)
+49 711 94350000 export@eltako.de

Technical Support +49 711 943500-25 technical-support@eltako.de
Monday-Thursday: 7:30 - 17:00 Friday: 7:30 - 16:00

Customer service with order processing +49 711 943500-01 export@eltako.de

All Contacts

Can I always use the included Matter QR code to pair the Matter device?

No, the Matter QR code can only be used for pairing in the first ecosystem, e.g. Apple Home. If another ecosystem is to be added, a new QR code or numeric code must be generated from the ecosystem that has already paired.