Quick help - our service numbers

Contact Person Germany
Michael Länge (Head of export)
+49 711 94350000 export@eltako.de

Technical Support +49 711 943500-25 technical-support@eltako.de
Monday-Thursday: 7:30 - 17:00 Friday: 7:30 - 16:00

Customer service with order processing +49 711 943500-01 export@eltako.de

All Contacts

How long do I have to pair my Matter device via the QR code during the initial commissioning?

After your Matter device has been powered, you have 15 minutes to complete the initial start-up.

You’ll then need to briefly unplug and reconnect the Matter device to pair the device.